Human Services Worker


COME INSIDE, OR STAY OUTSIDE?


    The choice that those who oppose an official program are faced with is 
whether to join with other opposers in a group, or (if the invitation is offered)
to cooperate with the administration, hoping to influence the program from in-
side. The positives and negatives are something like this:

             INSIDE                                        OUTSIDE

Have the ear of the administration         Administration says you are just a
                                                                 complainer, never help out
Have information about what is             Don't know what is going on, except
 happening in the program                      for rumors and isolated examples
May have some influence on the           May have some influence on the
 program                                                   program
Get recognition as a cooperator             Get recognition as an opposer

     When there is opposition, an administration that is wise tries to enlist
its opponents into supporting its plans.  This is usually done by offering some concession. The concession may be just for show--giving someone attention or an empty title--or it may be real. Advisory boards are somewhere in between. The process is called "cooptation." The City in this case would enlist its opponents to join in a dialogue about the nature of the shelter, promising that the City would listen to their ideas, although not necessarily adopt them. The cost, on the City's part, is sending someone to the meetings, and being flexible enough to change minor items that the advisory board brings up. The City gains an even greater benefit in the long run, because after the non-profit operator takes over, the advisory board will act as a monitor, and will identify errors or failures that the non-profit agency makes. These errors would not be visible to the City as quickly if the advisory board were not there to point them out. So the advisory board does part of the City's work of monitoring services. The advisory board and the agency will argue, and the City will be above the fight, acting as referee. This is a much nicer position to be in, from the City's point of view.


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