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DAY FOUR As HSW comes into the agency's office, Joan asks her to cover the phone. After a few routine phone calls, HSW receives a call from a person who does not identify himself, who asks for information about a client. HSW does her best to help him, when Joan walks in, and hears HSW's end of the conversation. She intervenes, asking HSW to find out who the caller is. The person is from the State Bureau of Investigation, and as he hangs up, tells HSW that she has given him valuable help in finding a fugitive. Joan tells HSW that she should have realized that the information belongs to the client, and could not be given out without the client's permission. Joan reviews some of the rules about information-sharing. She gives HSW a phrase to use to politely turn down people who ask for information. Betsy arrives, and the conversation turns to a broader discussion of ethical issues. Wilma also turns up, joining the discussion. She points out that clients are vulnerable, but they also are likely to be strong enough to resist workers' attempts to influence their behavior. Henxley arrives, just in time to take a call from a Ms. Smith, who needs help because her daughter's school wants to place the daughter in special education. HSW suggests getting the daughter a tutor. She calls the assistant principal, who agres to give a tutor a time-limited chance to keep the student from being referred to special education. After a series of phone calls, HSW finds a program that will provide a tutor for the girl. Betsy then reports on the visit to Violetta's house the day before. Both the landlady and the tenant are in danger of losing the housing because it is in such terrible condition. Not much progress was made in helping to solve the situation.
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