A quick guide for identifying and supporting students who are in distress

Faculty and staff are in a unique position to demonstrate care and compassion for students in distress. Indicators that faculty and staff may need to intervene include (but are not limited to): Feeling uncomfortable about a student’s comments or behavior, concern about a student’s safety or their ability to function, and/or feeling alarmed or frightened. By expressing concern, you may help save a student’s academic career or even their life.

Indicators

Academic

Physical

Psychological

Safety Risk

Sudden decline in quality of work and grades


Repeated absences


Disorganized work


Multiple requests for extensions


Overly demanding of faculty or staff’s time and attention


Bizarre content in writings or presentations


You find yourself providing more personal than academic support.

Marked changes in physical appearance (e.g., grooming or hygiene deterioration, weight loss/gain)

Excessive fatigue or sleep disturbance

Intoxication, hangovers, or smelling of alcohol

Disoriented or “out of it”

Garbled, tangential, disconnected, or slurred speech

Self-disclosure of personal distress (e.g., family or financial problems, grief, suicidal thoughts)

Unusual/disproportionate emotional response to events

Excessive tearfulness or panic reactions

Irritability or unusual apathy

Verbal abuse (e.g., taunting, badgering, intimidation)

Concern from peers

Behavior is out of context or bizarre

Unprovoked anger or hostility

Physical violence (e.g., shoving, grabbing, assault, use of weapons)

Implying or making direct threat to harm self or others

Academic assignments dominated by themes of extreme hopelessness, rage, worthlessness, isolation, despair, acting out, suicidal ideations/violent behaviors

Stalking or harassing

Communicating threats

Who to contact

The student’s conduct is clearly reckless, disorderly, dangerous, or threatening and suggestive of immediate harm to others in the community. Public Safety (718) 631-6320; Submit QCC Incident Report

Student discloses intent to harm self: During Office hours: walk with student to Counseling Center (Library 422). After hours/if you or the student are remote: call Public Safety (718) 631-6320

I’m not concerned for the students’ immediate safety, but they are having significant academic and/or personal issues and could use some support. Refer the student to Counseling using the Referral Form/Walk with the student to Counseling Center (Library 422)

Student is disruptive in class/demonstrates misconduct: Submit a QCC Incident Report

Campus resources to share with students

Counseling Center Library Building, L-422 (718) 631-6370 Counseling@qcc.cuny.edu

Advocacy Resource Center (ARC) Library Building, L-440 (718) 631-6347 arc@qcc.cuny.edu

Food Pantry Library Building, A-119 (718) 631-6347 Foodpantry@qcc.cuny.edu

Title IX Administration Building, A-505 (718) 281-5755 titleix@qcc.cuny.edu

Public Safety Library Building, Third Floor (718) 631-6320 publicsafety@qcc.cuny.edu

Office of Accessibility Services (OAS) Science Building, S-132 (718) 631-6257 OAS@qcc.cuny.edu

Office of Financial Services Administration Building, A-106 (718) 631-6367 FinancialAid@qcc.cuny.edu

Tutoring Library Building, First Floor (718) 631-6660 AskCTAS@qcc.cuny.edu

Health Services Medical Arts Building, MC-02 (718) 631-6375 HealthServices@qcc.cuny.edu

Off-campus resources to share with students

Suicide and Crisis Lifeline
Dial 988 Provides information, intervention skills and community resources for depression and suicide prevention.

National Domestic Violence Hotline
(800) 799-SAFE (7233) Provides crisis intervention, information and referrals for victims of domestic violence, perpetrators, friends and families.

LGBT National Help Center
(888) 843-4564 Offers free and confidential services to callers of all ages about coming-out issues, relationship concerns, HIV/AIDS anxiety and safer-sex information, and lots more!

Togetherall
Togetherall is a safe, anonymous, online peer community to support your mental health. FREE to all CUNY students.

Campus Cultural Centers

Kupferberg Holocaust Center exterior lit up at nightOpens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Russian Ballet performing at the Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art Gallery exterior in the afternoonOpens in a new window
QCC Art Gallery

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.